Last updated: 14 October 2026

Tombala is operated by Hakan Serindik under the hknsoft brand. For deletion or other privacy requests, contact [email protected].

If you would like to delete your Tombala account and associated profile data, you can do so using one of the methods below.

Option 1: Delete from the App

You can delete your account directly within the App by opening Settings and tapping Delete My Account. Your current session will end immediately, and your account profile information will be removed or anonymized.

Option 2: Request via Email

If you no longer have access to the App, you can request account deletion by sending an email to [email protected] with the subject line "Account Deletion Request - Tombala". We may ask for additional information to verify that you own the account.

Verified deletion, access, correction, or other privacy requests will be handled within 30 days, subject to applicable law and any required identity verification.

What Data Will Be Deleted or Invalidated

• Your profile information, such as your nickname and selected avatar
• Linked Google or Apple account information, such as provider identifiers, email address, and display name
• Your refresh-token records and active session access
• Your avatar unlocks and other account-owned reward records
• Encrypted Apple authentication material when the revocation workflow no longer requires it

Limited Records That May Remain

• Room activity may be de-identified and retained for up to 90 days under the operational retention policy.
• Reports and bans may be redacted and retained for up to 180 days for security and abuse prevention.
• Limited deletion, moderation, and administrative audit records may remain for security, service integrity, or legal obligations.
• Data stored or processed by Google, Apple, AdMob, or other third parties is governed by their respective policies.
• Data stored locally on your device must be removed by clearing the App's data or uninstalling the App.

For Apple-linked accounts, Tombala deletes the Tombala account data immediately. Apple token revocation may continue in the background or require additional operational handling before the external Apple cleanup is complete.

Important

After deletion, your Tombala account and linked Google or Apple provider association are permanently removed from Tombala. Signing in later with the same provider will not restore the deleted account, nickname, avatar, or game progress.

Contact

For account deletion or privacy questions, contact Hakan Serindik / hknsoft at [email protected].